Category: General Info

Shipping pillows is an expensive business.  They’re bulky, and the couriers don’t like that so they charge us a lot. :(  They also charge us more to ship to the US or the western provinces than they do when we ship within the Toronto GTA area.

It was also confusing to you, the consumer, when you went through the website and saw the pillows at one price and then got hit with a huge shipping charge during the checkout process. (We weren’t making any money on shipping; just passing on the actual costs in almost all cases.)  We’ve wanted to avoid those surprises for years.

SO… what we did was integrate most of the shipping charge directly into the product cost and leave only a small portion of the shipping cost during checkout.  The net result created a very minimal increase in the overall price ($1 – $3) and that’s really been our first price increase in many years.

So now, for example, you will see a pillow set that costs $58.98 + $5.00 shipping within Ontario, rather than the old price of $44.98 + $18.00 shipping.  No surprises!  (See here for our new shipping cost structure.)

Remember too, that if you would rather not pay any shipping we still offer local pickup (although we’ve moved to a more rural area east of Newmarket and north of Stouffville so it may not be quite as convenient) AND you can always purchase our products from one of our many resellers.

We think this is a change for the better — for you and us!  We hope you do too. :)

Well, after a week of moving, things are starting to get back to normal.  Everything has moved to our new location north of Stouffville and east of Newmarket and we’re ready to serve you once again!

To celebrate, we’re offering a coupon good for the until June 15th for $5.00 off any purchase over $40.00.  Just specify “POSTMOVE2014” as your coupon on the checkout page.

Thanks for your patience! and thanks for supporting Cozy Cuddles!

Please note that due to our upcoming move, Cozy Cuddles will be closed until June 6th.  Please feel free to place your order, but we will most likely not be able to ship anything until June 9th.

Thanks for your patience and your support.  We’ll see you in June!!

We need to apologize to those of you who tried to contact us through our website over the last week or so.  Unfortunately, our service provider made a few changes that meant that parts of the website were not available.  It was only when one of you tried to place an order that we found the issue.  We think the issue has been resolved.  Things seem to have been stable for the last couple days anyway, but if you notice any problems, please give us a shout!!

Remember that we’re moving effective June 1st, and it may take a few days for us to get settled.  Our website, email and phone number remains the same (except that we are dropping that old technology called “fax”).  We’ll let you know when we’re fully up and operational, but in the meantime, please feel free to place your order and we’ll be happy to ship it out just as soon as we can. either before the move (less to move!) or after.